Policies

Terms of service

OVERVIEW

Last Updated: 22nd September 2026.

Welcome to SennaSim. The terms "we", "us" and "our" refer to SennaSim, care of 44 Station Road, Yeerongpilly QLD 4105, Australia. SennaSim operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). SennaSim is powered by Shopify, which enables us to provide the Services to you.

We sell prepaid eSIM mobile data plans ("Data Plans") that allow compatible devices to access mobile data networks in the destinations covered by the plan you purchase. We are a reseller and aggregator of connectivity: the underlying mobile networks are operated by third-party mobile network operators and connectivity partners, not by SennaSim.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as refunds, warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least 13 years of age. If you are under 18 (or the age of majority in your country of residence), you may only use the Services with the involvement of a parent or guardian, and you represent that they have consented to your purchase and to your use of the payment method you provide. If you are a parent or guardian, you consent to any of your minor dependents using the Services on devices you own, purchase or manage, and you accept responsibility for their use.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our store is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account, whether or not authorised by you. You may not transfer, sell, assign, or license your account to any other person. If you believe your credentials are no longer secure, change your password immediately and notify us at support@sennasim.com.

SECTION 2 — OUR PRODUCTS AND SERVICES

2.1 What a Data Plan is

Each Data Plan is a prepaid allowance of mobile data, valid for a specified destination or region and for a specified validity period, delivered to you as an eSIM profile. The coverage area, data allowance, validity period, network technology (e.g. 4G/5G) and price applicable to your purchase are those shown on the product page and in your order confirmation at the time of purchase (the "Plan Details").

Unless expressly stated in the Plan Details, Data Plans are data-only. They do not include:

a phone number;
voice calls or SMS/MMS (including SMS-based two-factor authentication codes);
access to emergency services numbers (e.g. 000, 911, 112).

Do not rely on a SennaSim eSIM to contact emergency services. You should keep an alternative means of contacting emergency services available at all times, such as your regular mobile line, a local landline, or Wi-Fi calling.

2.2 Device requirements

Before purchasing, you must confirm that your device is unlocked and eSIM-compatible. A list of commonly compatible devices is available here. You are responsible for checking compatibility before you buy. We are not able to make a Data Plan work on a locked or non-eSIM device, and locked or incompatible devices are handled under our Refund Policy.

You are responsible for correctly configuring your device (including enabling data roaming for the SennaSim line where required) in accordance with our installation instructions and your device manufacturer's guidance.

2.3 Network coverage and quality

Coverage, speed and network availability depend on the third-party mobile network operators we and our partners work with, on your location, on your device, and on local conditions. We will take commercially reasonable steps to make the Services available, but we do not guarantee uninterrupted, fault-free or error-free service, particular speeds, particular network operators, or coverage in any specific location. Coverage maps and speed indications are estimates only.

We reserve the right to select and change network operators and technology partners in the interests of service quality and our business requirements.

If a fault occurs, we will make reasonable efforts to correct it promptly once we become aware of it or you notify us at support@sennasim.com.

2.4 Product presentation

We have made every effort to provide an accurate representation of our products and services in our online store. However, colours or product appearance may differ from how they appear on your screen due to your device and its settings. All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 — PURCHASE, INSTALLATION, ACTIVATION AND VALIDITY

3.1 Orders

When you place an order, you are making an offer to purchase. SennaSim reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until SennaSim confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after an order is accepted. If we do not accept, change or cancel an order, we will attempt to notify you using the email address, billing address and/or phone number provided at the time the order was made.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale, redistribution or export.

3.2 Delivery of the eSIM

Data Plans are delivered electronically. After your payment is processed, we will send your eSIM (as a QR code and/or activation details) to the email address associated with your order, and it will be available in your account. Delivery is normally immediate but may be delayed by fraud screening, payment verification or technical factors. If you have not received your eSIM within 1 hour of a successful payment, contact us at support@sennasim.com.

Installing and downloading the eSIM profile requires a stable internet connection (for example, Wi-Fi). Install your eSIM before you travel, or while you have another working connection.

3.3 Activation and validity period

Unless the Plan Details state otherwise:

The validity period of a Data Plan begins when the plan is activated — that is, when the eSIM first connects to a supported network in a covered destination and registers data usage — and runs continuously from that moment, whether or not you use the data.
If you do not activate a Data Plan within 30 calendar days of purchase, we may activate it automatically, and the validity period will begin at that time.
The Data Plan ends on the earlier of (a) full consumption of the data allowance, or (b) expiry of the validity period. Any unused data at the end of the validity period is forfeited and is not refundable, transferable or carried over.
Data usage is measured by the underlying network operator and is rounded up to the nearest kilobyte per session. Our records of usage are conclusive in the absence of manifest error.

3.4 The eSIM profile on your device

Once installed, the eSIM profile remains on your device after the Data Plan is depleted or expires. You may delete it at any time via your device settings, but once deleted, an eSIM profile generally cannot be reinstalled, and any remaining data or validity is lost with no refund. Keep the profile installed until your Data Plan is fully used or expired.

It is your responsibility to delete the eSIM from your device before you sell, gift, return or otherwise transfer that device. If you do not, the new holder of the device may be able to use any remaining Services.

3.5 Lost or stolen devices

Notify us promptly at support@sennasim.com if a device with an active SennaSim eSIM is lost or stolen. You remain responsible for use of the Services until you notify us. We will take reasonable steps to suspend the affected Services within 72 hours of notification, subject to verifying your account.

SECTION 4 — FAIR USE AND "UNLIMITED" PLANS

Data Plans described as "unlimited" have no fixed total data allowance that stops service, but they are subject to a full-speed allowance and to this fair use policy. Unless the Plan Details state otherwise:

Full-speed allowance. You receive 5 GB of full-speed data per 24-hour period, as specified in the Plan Details. Once that allowance is used, speeds are reduced to approximately 1 Mbps for the remainder of the period. A fresh allowance is provided at the start of the next period. Daily allowances reset at local midnight in your current time zone; changing time zone does not create an additional allowance or forfeit an existing one.
Consumer use only. Unlimited plans are intended for ordinary personal use by one person on one device. They may not be used for commercial purposes, resale, or shared use by a group.
Prohibited uses include: bulk machine-to-machine applications; continuous streaming or downloading intended to replace a fixed-line connection; excessive tethering or hotspot sharing beyond occasional personal use; and any activity that degrades network performance for other users.
Our right to intervene. Where usage is excessive (for example, significantly exceeding the usage of 99% of our customers) or negatively affects other users or the network, we may reduce speeds, apply traffic shaping, limit access to certain features, or suspend or terminate the Services. Where practicable and not prevented by urgency, we will attempt to notify you before doing so.

SECTION 5 — PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Prices displayed to Australian customers are the total price payable, inclusive of GST. Where a price is displayed in another currency or to customers outside Australia, it is inclusive of any sales tax, VAT or similar tax we are required to collect. Unless otherwise expressly stated, posted prices do not include any customs, import, or third-party charges.

Prices posted in our online store may differ from prices offered elsewhere or by third parties. We may from time to time run promotions governed by separate terms; if there is a conflict between promotion terms and these Terms, the promotion terms will govern.

Your bank or card issuer may apply its own fees (for example, foreign transaction fees). These are not charged by us and we have no control over them.

You agree to provide current, complete and accurate purchase, payment and account information, and to promptly update it (including your email address and card details) so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the payment information you provide is true, correct and complete, (ii) you are authorised to use the payment method, (iii) charges incurred by you will be honoured by your payment provider, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes.

We may carry out verification, validation and fraud-screening checks before completing a purchase, and may refuse or cancel an order where we reasonably suspect fraudulent, unauthorised or unlawful activity. Where we cancel an order on this basis, we will refund any amount paid for that order to the original payment method.

SECTION 6 — SENNACASH AND THE REFERRAL PROGRAM

6.1 What SennaCash is

"SennaCash" is a promotional store credit balance issued to your SennaSim account, which you can apply to future purchases of Data Plans at checkout. SennaCash:

is issued at no cost to you as a promotional benefit;
has no cash value, is not a gift card, stored-value instrument, deposit or payment instrument, and is not redeemable, withdrawable or exchangeable for cash or any other form of monetary value;
is personal to your account and is not transferable, assignable or saleable to any other person;
can only be redeemed through the SennaSim store, on your own account;
does not expire; and
is void if your account is closed or terminated, or if the program is terminated, subject to 6.7.

You can see your SennaCash balance, and every amount earned and spent, in your account.

6.2 Cashback on purchases

Every order earns SennaCash. Unless we publish a different rate at the time of your order, you earn 3% of the amount charged to your payment method for that order.

The amount charged is the order total after any discount, coupon or referral code has been applied, and after any SennaCash you put toward that order. SennaCash spent on an order does not itself earn cashback.
Cashback is normally credited within minutes of your payment being processed.
The rate that applies to an order is the rate published at the time the order is placed. We may change the rate for future orders under 6.7.

6.3 Referral program

The SennaSim referral program (the "Program") lets you earn SennaCash by referring new customers. To participate you must be a registered SennaSim account holder using our Services for personal, non-commercial purposes.

Your referral code. You can find your unique referral code or link in your account. You are responsible for how you share it (see 6.6).
Who qualifies as a referred customer. A "Referred Customer" is a person who is genuinely new to SennaSim. They must not have an existing or previous SennaSim account, and must not share a household, device, payment method or IP address with you where we reasonably believe the accounts are the same person.
What your friend gets. The Referred Customer applies your referral code at checkout on their first purchase and receives 10% off that order. There is no minimum order value for the discount itself.
What you get. Once that first purchase is completed and paid in full, you receive US$5 in SennaCash, provided the amount charged for that order was US$15 or more. Where the first order is below that amount, the Referred Customer keeps their 10% and no referral reward is issued.
When it is credited. SennaCash is normally added to your account within minutes of the qualifying purchase. We may hold a reward until the Referred Customer's refund window has closed before releasing it.
How many. There is no limit on the number of friends you may refer. One reward is payable per Referred Customer, on their first order only.

6.4 Redeeming SennaCash

SennaCash may be accumulated and applied at checkout against the value of an order, up to 100% of that order. Where your balance covers an order in full, nothing further is payable. Where it covers part of an order, the remainder is charged to your payment method, and any unused balance stays on your account.

SennaCash is a payment method rather than a discount, so it may be applied to an order that already carries a discount, coupon or referral code. Discount codes themselves cannot be combined with one another: a referral code, a promotional code and any other coupon are mutually exclusive on a single order, and the better of the available offers should be used.

6.5 Refunds, chargebacks and reversal

If an order that earned SennaCash is refunded or charged back, we reverse the cashback that order earned, in proportion to the amount refunded. Your balance will not be taken below zero; where the SennaCash has already been spent, we may instead reduce the refund by the value used, or otherwise adjust the refund accordingly.

If you paid for an order partly or wholly with SennaCash and that order is refunded, the SennaCash portion is returned as SennaCash, not as cash.

A referral reward may be reversed where the qualifying order is refunded or charged back, or where we determine that the referral breached 6.6.

6.6 Abuse of the Program

The following will result in immediate forfeiture of SennaCash and may result in suspension or termination of your account: self-referral; creating or using multiple or fake accounts; using fictitious identities; bulk account creation; purchasing for resale; placing orders with a referral code with the intention of refunding them; posting referral codes to coupon, cashback or deal aggregation sites where we have asked you not to; any misrepresentation about SennaSim used to obtain referrals; or any other attempt to manipulate or exploit the Program.

6.7 Changes to the Program

We may modify, suspend or terminate the Program or the cashback rate, or change reward amounts, eligibility, qualifying minimums or other mechanics, at any time, including to prevent fraud or abuse, to resolve technical issues, to comply with law, or in response to changes in our business. Where reasonably practicable we will give notice of material changes. SennaCash already validly issued to you remains redeemable unless the Program is terminated for reasons of fraud or your breach of these Terms.

Where a dispute arises about identity or eligibility under the Program, we may determine the true identity of the participant, and our decision on Program disputes is final, subject to your rights under applicable consumer law.

SECTION 7 — ACCEPTABLE USE

You may access and use the Services for lawful purposes only. You must be at least 13 years old to use the Services. If you are under 18, you may only use the Services with the involvement of a parent or guardian, as set out in Section 1.

You may not access or use the Services, directly or indirectly:

for any unlawful, fraudulent, criminal or malicious purpose, or to breach any international, federal, state, provincial or local law, rule or regulation;
to infringe our intellectual property rights or those of others;
to harass, abuse, insult, harm, defame, slander, disparage, intimidate, stalk or threaten any of our staff or any other person;
to transmit false or misleading information, or to impersonate any person or entity, hide or misrepresent your identity, or misrepresent your affiliation with any person or entity;
to send junk mail, chain letters, spam, unsolicited messaging, or large volumes of messages or content;
to resell, transfer, copy, distribute or share the Services with third parties, or to provide any commercial service using the Services;
to develop or provide any product or service that competes with SennaSim;
in any way that impairs the operation, performance, security or functionality of the Services or of any underlying network we or our partners rely on, or that interferes with other people's use;
to upload or transmit viruses or any other malicious code;
to decipher, decompile, disassemble or reverse engineer any software or algorithm used to provide the Services;
to collect or track the personal information of others, or to phish, pharm or pretext;
to carry out (or facilitate, permit or authorise) any text mining, data mining, scraping or automated extraction of our website or Services for any purpose without our express written permission, including for the training or development of artificial intelligence systems or models;
to use any robot, spider, offline reader, scraper, automated device or process, or AI tool (including agentic AI), to access the Services except as permitted in Section 8;
to interfere with, bypass or circumvent security or authorisation features, robot exclusion headers, or other measures we use to restrict access to the Services.

If you are unsure whether a particular use complies with this Section, contact us before proceeding. You remain solely responsible for complying with local laws applicable to your use of the Services.

We reserve the right to suspend, disable or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 8 — AGENTS

8.1 This Section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using a person's device, without direct supervision.

8.2 No Agent may access, use, or interact with the Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in Section 8.4 below. In addition, no Agent may access, use, or interact with the Services if we have requested that the Agent refrain from doing so.

8.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with the Services.

8.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use, or interaction is from an Agent, such as by (a) mimicking human behaviour and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans; (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer; and (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.

SECTION 9 — SUSPENSION AND TERMINATION

We may suspend the Services temporarily for upgrades, modifications or maintenance, aiming to minimise disruption and to give advance notice where possible.

We may suspend or terminate your access to the Services (or any part of them), or your account, without notice, where:

you breach these Terms or any policy referenced in them;
we are investigating a complaint or suspected fraudulent, abusive or unlawful use;
you fail to provide information we reasonably require for regulatory or compliance purposes;
compliance with a government, regulatory, law-enforcement, carrier or emergency-services order, request or recommendation requires it;
your use causes or is likely to cause us or our network partners to incur regulatory liability, sanction, fine, complaint or additional cost;
it is necessary to prevent damage to a network; or
operational, emergency or security reasons require it.

You may stop using the Services at any time and may request deletion of your account by emailing support@sennasim.com from the address associated with your account, subject to identity verification.

On termination or expiry: your access to the Services is revoked; unused data, unexpired validity and SennaCash are forfeited without refund except where a refund is required under our Refund Policy or by law; and you remain liable for all amounts due up to and including the date of termination.

Where we terminate your account for breach or fraud, we may also refuse to create a new account for you or to supply Services to you in future.

The following Sections survive termination: Intellectual Property, Feedback, Suspension and Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy, and any other provisions that by their nature should survive.

SECTION 10 — INTELLECTUAL PROPERTY

Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and the design, selection and arrangement thereof, are owned by SennaSim, its affiliates or licensors and are protected by intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants a licence or other rights under any patent, trademark, copyright, or other intellectual property of SennaSim, Shopify or any third party. Unauthorised use of the Services may violate intellectual property laws. All rights not expressly granted are reserved.

SennaSim's names, logos, product and service names, designs, and slogans are trademarks of SennaSim or its affiliates or licensors, and must not be used without our prior written permission. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos and marks on the Services are the trademarks of their respective owners.

SECTION 11 — FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial use.

You represent and warrant that: (i) you own or have all necessary rights to the Feedback; (ii) you have disclosed any compensation or incentives received in connection with your Feedback (including any SennaCash or referral benefit received from us); and (iii) your Feedback complies with these Terms. We are under no obligation to keep Feedback confidential, to pay for it, or to respond to it.

We may, but are not obliged to, monitor, edit or remove Feedback we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, obscene or otherwise objectionable, or to violate any party's rights or these Terms.

You agree your Feedback will not violate any third-party right, will not be unlawful, abusive or obscene, and will not contain malware. You may not use a false email address, pretend to be someone else, or otherwise mislead us or third parties as to the origin of Feedback. You are solely responsible for your Feedback and its accuracy, and we assume no liability for Feedback posted by you or any third party.

SECTION 12 — THIRD-PARTY TOOLS, LINKS AND PARTNERS

You may be given access to tools offered by third parties as part of the Services, which we neither monitor nor control. Such tools are provided "as is" and "as available" without warranties, representations, conditions or endorsement of any kind, and we have no liability arising from your use of them. Any use of optional third-party tools is entirely at your own risk, and you should satisfy yourself as to the third party's terms.

The Services may contain materials and hyperlinks to third-party websites (including embedded third-party functionality). We are not responsible for examining or evaluating their content or accuracy, and we are not liable for any harm arising from your access to third-party sites or your purchase or use of third-party products or services. Complaints or questions about third-party products and services should be directed to the third party.

Where we link to products or services offered by affiliate partners, we may receive a commission at no additional cost to you. We act solely as a referral source and do not control or guarantee those services; your contract for them is with the relevant partner.

New features we release in future are also part of the Services and subject to these Terms.

SECTION 13 — RELATIONSHIP WITH SHOPIFY

SennaSim is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with SennaSim. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and SennaSim, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with SennaSim.

SECTION 14 — PRIVACY

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide services to you.

To the extent required by law, by regulatory or government order, or as necessary to protect us and our users, we may monitor and disclose information relating to your account and use of the Services, in accordance with our Privacy Policy.

SECTION 15 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information in the Services containing typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, coverage, validity periods or availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice (including after you have submitted your order).

SECTION 16 — DISCLAIMER OF WARRANTIES

16.1 Your rights under the Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Nothing in these Terms excludes, restricts or modifies any guarantee, right, warranty or remedy you have under the Australian Consumer Law or any other law where doing so would be unlawful. Any provision of these Terms that would otherwise have that effect is to be read as limited to the extent necessary to comply.

16.2 Limitation where permitted

To the extent permitted by section 64A of the Australian Consumer Law, and except in relation to goods or services of a kind ordinarily acquired for personal, domestic or household use or consumption, our liability for failure to comply with a consumer guarantee is limited, at our option, to supplying the services again or paying the cost of having the services supplied again.

16.3 Other disclaimers

Subject to Sections 16.1 and 16.2, and to the fullest extent permitted by law:

the Services and all products offered through them are provided on an "as is" and "as available" basis, and we exclude all representations, warranties and conditions not expressly set out in these Terms, whether implied by statute, common law or otherwise;
we do not warrant that your use of the Services will be uninterrupted, timely, secure or error-free, or that any particular level of coverage, speed or network quality will be available in any location;
we do not warrant the accuracy, completeness or usefulness of information presented on the Services, and any reliance you place on it is at your own risk.

The internet is not a secure network. Subject to Sections 16.1 and 16.2, we are not liable for unpredictable events such as cyber-attacks or security breaches affecting the transmission of data, and you are responsible for taking appropriate measures to protect your own data, software, equipment and systems.

If you are a consumer resident outside Australia, you may have equivalent non-excludable rights under your local consumer protection law, and nothing in these Terms affects those rights.

SECTION 17 — LIMITATION OF LIABILITY

This Section is subject to Section 16.1 and does not limit any right or remedy you have under the Australian Consumer Law.

SUBJECT TO SECTION 16.1 AND TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO CASE SHALL SENNASIM, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, LOSS OF BUSINESS, BUSINESS INTERRUPTION, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES.

WITHOUT LIMITING THE FOREGOING, WE ARE NOT LIABLE FOR: (i) ANY INABILITY TO ACCESS EMERGENCY SERVICES THROUGH A SENNASIM eSIM; (ii) FAILURE OF ANY THIRD PARTY TO DELIVER SMS, VOICE OR AUTHENTICATION MESSAGES; (iii) ANY ACT OR OMISSION OF AN UNDERLYING NETWORK OPERATOR, REGULATOR OR OTHER THIRD PARTY; (iv) LOSS ARISING FROM YOUR DELETION OF AN eSIM PROFILE; OR (v) ANY LOSS ARISING FROM YOUR DEVICE BEING LOCKED, INCOMPATIBLE OR INCORRECTLY CONFIGURED.

IN ANY EVENT, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, AND (B) $100 USD.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities (including liability for death or personal injury caused by negligence, fraud, or wilful misconduct), so some of the above may not apply to you. Where such restrictions apply, our liability is limited to the fullest extent permitted by that law.

Force majeure. We are not in breach of these Terms, nor liable for any delay or failure to perform, where it results from an event beyond our reasonable control, including: acts of God and natural disasters; war, civil unrest, terrorism or acts of authorities; epidemics and public-health emergencies; embargoes, sanctions, government or court orders, and changes in law; strikes and industrial action; failures or outages of public telecommunications networks, the internet, or any third-party platform we rely on; failures of your device, internet provider or payment method; decisions or actions of network partners or regulators; and cyber-attacks, denial-of-service attacks and malware.

SECTION 18 — INDEMNIFICATION

You agree to indemnify, defend and hold harmless SennaSim, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, payable to any third party due to or arising out of (1) your breach of these Terms or the documents they incorporate by reference; (2) your violation of any law or the rights of a third party; (3) your access to and use of the Services, including any use by another person of your account; or (4) any fines, surcharges or pass-through charges payable by us to a network partner or regulator as a result of your use of the Services.

We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defence and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defence of indemnified claims, including by providing relevant documents.

SECTION 19 — GENERAL

Severability. If any provision of these Terms is determined to be unlawful, void or unenforceable, it shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be severed. This does not affect the validity of the remaining provisions.

Waiver; entire agreement. Our failure to exercise or enforce any right or provision of these Terms is not a waiver of that right or provision. These Terms, together with any policies or operating rules we post, constitute the entire agreement between you and us regarding the Services, superseding any prior agreements, communications and proposals (including prior versions of these Terms). Ambiguities shall not be construed against the drafting party.

Assignment. You may not delegate, transfer or assign these Terms or any of your rights or obligations without our prior written consent, and any such attempt is null and void. We may transfer, assign or delegate these Terms and our rights and obligations without consent or notice to you.

Governing law. These Terms and any separate agreements under which we provide you Services are governed by and construed in accordance with the laws of Queensland, Australia. You and SennaSim submit to the non-exclusive jurisdiction of the courts of Queensland and the courts of appeal from them. Where the mandatory consumer protection laws of your country of residence give you the right to bring proceedings in your local courts or to have local law apply, those rights are unaffected.

Australian consumer complaints. If we cannot resolve your complaint directly, you may be able to raise it with the Australian Competition and Consumer Commission or your state or territory consumer protection agency.

Complaints and disputes. Before commencing formal proceedings, please contact us at admin@sennasim.com with your name, a description of the dispute and the outcome you are seeking, so we can try to resolve it informally.

Language. The English language version of these Terms governs. In the event of a conflict with any translation, the English version prevails.

Headings. Headings are for convenience only and do not limit or affect these Terms.

Communications. You agree to receive communications from us electronically, including by email and through the store, and that these have the same legal effect as written communication. Keep your contact details up to date; we are not liable if you do not receive a notice because your details are out of date.

SECTION 20 — CHANGES TO THESE TERMS

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of changes constitutes acceptance of those changes.

SECTION 21 — CONTACT INFORMATION

Questions about these Terms of Service should be sent to admin@sennasim.com. For help with an order, an eSIM, a fault or a refund, contact support@sennasim.com.

Our contact information is posted below:

SennaSim
Legal and general enquiries: admin@sennasim.com
Customer support: support@sennasim.com
Care of 44 Station Road, Yeerongpilly QLD 4105, Australia